Job Postings
There is one position you may want to consider filling right now!
The Corona Virus is making us all look at better ways of safely doing business. In the call center arena, many companies are moving to a Work-at-Home model for the first time in their history. That is a great direction to move in, if you have that key person on your staff who knows how to make it happen. A person who has created and deployed a work-at-home model in the past, which includes much more than just selecting the right technology, but also the training and supervision of “virtual” employees.
Over recent years, we have created a database of candidates with these skills and experience in almost every market in the country. Most are open to permanent placement, but there is also a percentage who will take on this kind of challenge on a contract or limited engagement arrangement.
If you would like to discuss a position like this for your business, let’s arrange a date to talk.
Valerie Saunders
Director of Call Center Research
Email: vsaunders@thecallcentergroup.com
Phone: +1.216.378.7990
The Call Center Group has the following job opportunities available now:
CUSTOMER SERVICE MANAGER
Our client is a growing and thriving company that is seeking a proven & experienced CUSTOMER SERVICE MANAGER. Ideal candidate will be an experienced Customer Service Manager that can support and grow the department. Will be responsible for coaching and managing a team of CSR’s to deliver on important call center performance metrics. Develop & implement new processes & procedure that will improve the customer experience via productivity, staffing and high-quality interactions. Will also be responsible for revenue generating activities to improve the business by driving performance of CSR’s in appointment setting and new membership plans. A background in Call Center Management is required, and Customer Service, Technical Support, or Back-Office experience is preferred.
REQUIREMENTS:
- Minimum of 5+ years of Call Center Management experience
- Sales leadership experience preferred i.e.. appointment setting & new memberships
- Exceptional interpersonal & communication skills
- Strong supervisory experience, including staff development
- Advanced knowledge of Microsoft Office, including Outlook, Excel, Word & PowerPoint
- Demonstrated ability to drive sales through the actions of others
- Superior knowledge of call center tools and technology used to manage KPIs i.e.. Five 9 and Verint preferred
- Proven leader with advanced time management, planning, organizational, and multitasking skills
- Strong communication skills
- An ability to hold team members accountable for job performance, including adherence, KPIs, and process
- A Bachelor’s Degree is preferred
- LOCAL CANDIDATES ARE ENCOURAGED TO APPLY!
COMPENSATION: Up to $100 Base Salary Based on Experience Plus Bonus Potential
The Customer Service Manager role has openings in the following cities: St. Louis, MO; Chicago, IL; Coral Springs, FL; Phoenix, AZ; Portland, OR; Kennesaw, GA; Denver, CO; and Anaheim, CA
Qualified & Interested Applicants please email your résumé in a Word attachment to:
vsaunders@thecallcentergroup.com
CALL CENTER DIRECTOR – PHOENIX, AZ
Our client is looking for a proven CALL CENTER DIRECTOR for a small call center that takes primarily inbound calls in response to extensive advertising, especially TV ads. Individual will be responsible for the day-to-day management of the call center team which handles all inbound & outbound calls/contacts and related activities. Other activities include WFM dialer management, QA and agent training & development. We need an experienced sales leader who has managed a staff of 20 or more with some Lead Generation experience that is Analytic, Strategic and Tactical. We need an experienced Sales Leader who understands scheduling of staff and has a good basic understanding of Call Center systems as well as basic Reporting Data, Analytical Ability, Project Management and Process Improvement experience. Dialer experience is a must from both an inbound & outbound perspective, and any prior experience with Five9 Dialer and CRM/Salesforce is highly desirable. LOCAL CANDIDATES ARE ENCOURGED TO APPLY!
COMPENSATION: Up to $125K Based on Experience Plus Bonus Potential
Qualified & Interested Applicants please email your résumé in a Word attachment to:
vsaunders@thecallcentergroup.com
Call Center Manager – Ft. Myers, FL
Our client is a growing and thriving company located in Ft. Myers, FL and is seeking a proven & experienced CALL CENTER MANAGER. Ideal candidate will be an experienced Call Center Manager that can support and grow the department. Will be responsible for coaching and developing a team of up to 15 reps. with supervisors and is directly responsible for their team’s performance. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in Call Center Management is required, and Customer Service, Technical Support, or Back-Office experience is preferred.
REQUIREMENTS:
- Minimum of 4+ years of Call Center Management experience
- Exceptional interpersonal & communication skills
- Strong supervisory experience, including staff development
- Advanced knowledge of Microsoft Office, including Outlook, Excel, Word & PowerPoint
- Demonstrated ability to drive sales through the actions of others
- Superior knowledge of call center tools and technology used to manage KPIs
- Possess practical conflict resolution skills (both customer and agent conflict)
- Proven leader with advanced time management, planning, organizational, and multitasking skills
- Strong understanding of the call center environment and the key levers to enhance performance and achieve client and financial targets
- Strong communication skills
- An ability to hold team members accountable for job performance, including adherence, KPIs, and process
- The ability to thrive in a fast-paced, ever-changing, and high-pressure environment
- LOCAL CANDIDATES ARE ENCOURAGED TO APPLY!
COMPENSATION: $50K – $80K Base Salary Based on Experience Plus Bonus Potential
Qualified & Interested Applicants please email your résumé in a Word attachment to:
vsaunders@thecallcentergroup.com