About Us
Corporate Profile
We are the “ORIGINAL” Call Center Group founded over 15 years ago by Jeffrey Brown. Others have copied variations of our name, but none have achieved our level of QUALITY and SERVICE to our clients. We are an independent and very specialized boutique search firm. Call Center recruiting is our exclusive focus. Ours is an enthusiastic approach to creating vendor partnerships to satisfy your outsourced recruiting needs for Call Center Management Recruiting & Contact Center Management Recruiting.
Our staff of recruiters and research associates has over 60 years of combined experience in the call center industry. We have account executives and associates in our organization whose backgrounds in the call center industry range from Upper Management to Operations to Technology.
Our emphasis and strengths lie in the middle and upper-middle management areas: Positions paying in the $40,000 to $200,000 + annual range. Our active data-base of candidates spans the entire United States, Canada and many of the emerging overseas markets.
We have been highly successful in staffing start-up locations where the nucleus of Key Managers and Directors must be recruited in advance of the mass hiring blitz.
We also have a solid track record of success in assisting with the expansion of existing Call Centers that need special additions to staff to help them grow to the next level.
We work quickly, accurately and with a commitment to quality and to achieving the short and long term goals of our clients. You can read more about-us below!
Specialties: THE CALL CENTER INDUSTRY – Recruitment and Placement of Call Center Managers, Directors, Vice Presidents, Workforce Managers (Forecasting & Scheduling) and Call Center Technology Managers.
Executive Team
Jeffrey Brown
jbrown@thecallcentergroup.com
Jeff is the Chief Executive Officer of the Call Center Network, LLC and manages the operations of The Call Center Group. Formerly, he was the president of J.B. Brown & Associates, Inc., one of the largest professional recruiting firms in the country. Thirty five years in the recruiting business with the past fifteen years specializing exclusively in the Call Center industry. He is degreed from Miami University in Business and also holds an MBA from the University of Michigan. The Call Center Group specializes in both the “Retained” and “Contingency” Search functions on positions at all levels of call center management, including Managers, Directors, VP/GM levels and above.
Valerie Saunders
vsaunders@thecallcentergroup.com
Valerie is the Director of Call Center Research, has over 20 years of experience in the management recruiting business and has been an integral part of the Call Center Group since its inception. Valerie manages the best staff of researchers in the industry. She attended Kent State University where she studied Business Administration. Valerie may be contacted for information about our services and for assistance in being directed to the appropriate recruiter, depending upon the specific nature of your search requirements.
Thom Sheils
Thom has 20+ years in the Call Center industry in senior level positions in Call Center Operations Management. Thom has been the east coast (New York) affiliate of The Call Center Group since 1998.
Privacy Policy
Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy, we are providing this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
The Information We Collect
This notice applies to all information collected or submitted on The Center Group website. The types of personal information collected on these pages include, but are not limited to:
- Name
- Address
- Company
- Email address
- Phone number
- Salary Information
- Résumé
- Positions Held
The Way We Use Information
We use the information you provide about yourself or your business when matching potential candidates with legitimate opportunities for employment. We do not share this information with outside parties except to the extent necessary to fill a position or successfully transition a candidate into a new career opportunity. If we allow a third party hiring authority to contact you directly about a career opportunity, it is only after they have been fully vetted and it is clear that the opportunity is legitimate. We do not offer, or do business with, any multi-level marketing (MLM) organizations or questionable money-making schemes.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. If you no longer wish to be contacted about opportunities for employment, you can opt-out at any time. We honor all requests to unsubscribed.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at +1.216.378.7990 or email us at jobs@thecallcentergroup.com.