Corporate Profile

The Call Center Group is an independent and very specialized boutique search firm. We have been in the Management Recruiting and Executive Search business since 1973, but 15 years ago completely refocused our business exclusively to serving clients in the Call Center - Customer Service / CRM business. Ours is an enthusiastic approach to creating vendor partnerships to satisfy your needs for professional recruiting assistance. Our services are very personalized and tailored to your specific needs and specifications. We listen to you and then perform our work promptly, accurately and with an absolute commitment to quality.

We have offices and affiliates in New York, Ohio and Arizona with an outstanding staff of call center recruiters and research associates. We have account executives and associates in our organization whose backgrounds in the call center industry range from Upper Management to Operations to Technology.

Our emphasis and strengths lie in the Middle and Upper-Middle Management areas: Positions paying in the $40,000 to $175,000+ annual range. Our active data-base of candidates spans the entire United States, Canada and many of the emerging overseas markets.

We have been highly successful in Call Center Staffing of start-up locations where the nucleus of Key Managers and Directors must be recruited in advance of the mass hiring.

We also have a solid track record of success in assisting with the expansion of existing Call Centers that need special additions to staff to help them grow to the next level.

We listen to you and tailor our search to the best and most economical approach that helps you to achieve both your short-term and longterm call center staffing objectives.

Executive Team

Jeffrey Brown - Jeff is the Chief Executive Officer of the Call Center Network, LLC and manages the operations of The Call Center Group. Formerly, he was the president of J.B. Brown & Associates, Inc., one of the largest professional recruiting firms in the country. Thirty five years in the recruiting business with the past fifteen years specializing exclusively in the Call Center industry. He is degreed from Miami University in Business and also holds an MBA from the University of Michigan. The Call Center Group specializes in both the "Retained" and "Contingency" Search functions on positions at all levels of call center management, including Managers, Directors, VP/GM levels and above.
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Valerie Saunders, Director of Call Center Research - Valerie has over 20 years of experience in the management recruiting business and has been an integral part of the Call Center Group since its inception. Valerie manages the best staff of researchers in the industry. She attended Kent State University where she studied Business Administration. Valerie may be contacted for information about our services and for assistance in being directed to the appropriate recruiter, depending upon the specific nature of your search requirements.
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Richard A. Loeb – (Strategic Business Partner) - For the past seven years, Richard and the Call Center Group have been affiliated in the management of certain key clients as well as collaboration on many high volume assignments. Mr. Loeb has extensive recruitment experience in the Call Center, Consumer Products and Financial industries. Prior to becoming an Executive Recruiter, Mr. Loeb served in a variety of Director and Divisional Manager capacities in the consumer products, retail, finance and insurance industries. Mr. Loeb obtained a Bachelor of Arts in Psychology from Cleveland State University and graduated with an MBA from John Carroll University and is a published author and featured speaker at industry conferences.

Thom Sheils, (New York Affiliate) - 20+ years in the Call Center industry in senior level positions in Call Center Operations Management. Thom has been the east coast affiliated of The Call Center Group since 1998.

Privacy Policy

Our Commitment to Privacy:

Your privacy is important to us. To better protect your privacy, we are providing this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:

This notice applies to all information collected or submitted on the www.thecallcentergroup.com website. The types of personal information collected at these pages include, but are not limited to:

  • Name
  • Address
  • Company
  • Email address
  • Phone number
  • Salary Information
  • Resume
  • Positions Held

The Way We Use Information:

We use the information you provide about yourself or your business when matching potential candidates with legitimate opportunities for employment. We do not share this information with outside parties except to the extent necessary to fill a position or successfully transition a candidate into a new career opportunity. If we allow a third party hiring authority to contact you directly about a career opportunity, it is only after they have been fully vetted and it is clear that the opportunity is legitimate. We do not offer, or do business with, any multi-level marketing (MLM) organizations or questionable money-making schemes.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. If you no longer wish to be contacted about opportunities for employment, you can opt-out at any time. We honor all requests to unsubscribed.

Our Commitment to Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please call us at 216-378-7990 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

We are your ... "Call Center Human Resource Problem Solvers"