Testimonials

Georgia Eddleman

(client)- Former VP with MEDCO. Prior with HSN

16 year relationship

Top qualities: Great Results, Expert, High Integrity

“Jeff is an extraordinary person who has incredible insights to individuals. He listens to needs and responds appropriately. He has been able to find outstanding candidates for many positions for me for well over a decade. That performance proves that Jeff performs high quality placements with an eye toward long term relationships and mutual success. I highly recommend the Call Center Group and Jeff Brown specifically.”

Juanicki McAndrews

(client)- Director of Recruiting at Kaplan

Top qualities: Great Results, Expert, Good Value

“Jeffrey provides us with top talent for our student service centers. Jeffrey knows our education industry and work environment and he understands which candidates best fit our needs. I'm also appreciative of the high caliber of talent Jeffrey provides--he thoroughly researches and prescreens individuals he recommends, and we have had great success working with his firm.”

Mary Murcott

(client) – Former VP & Head of Call Center Operations at AMEX and at Budget Group
15 + year relationship

Top qualities: Great Results, Expert, High Integrity

“Contacts, contacts, contacts. Jeff has an incredible network of highly competent managers and executives. I liked Jeff's technique and integrity so much when he attempted to recruit me, that I turned the tables on him and hired him to recruit a number of executive positions for me in three different companies. He really listens to feedback on candidates and therefore delivers exactly what I needed.”

Judy Walter, SPHR

(client) – Director of HR at SHARE Group

Top qualities: Personable, Expert, High Integrity

“I have been fortunate to work with Jeff Brown and the Call Center Group -- both as a candidate, and as the client when I became Share Group's HR Director. Jeff is an outstanding person of very high integrity, which is critical for a recruitment firm. He understands his clients' strengths and weaknesses, and is able to identify strong candidates that will fit in his client's culture. He knows how to work closely with his candidates and his clients to keep the momentum alive with the job search. I strongly recommend Jeff Brown and the Call Center Group if you are filling call center management or executive positions.”

Troy Peterson

Vice President of Call Center Operations at Erie Insurance. Prior was Senior Call Center Leader at CHASE and prior to that with Life Extension Corp and with AMEX.
12+ year relationship

“Jeff is an outstanding business partner and friend. There are many times when I needed the services of Jeff's company for various recruiting needs and in every situation Jeff was able to provide me with "WOW" level candidates. Jeff is a detail oriented business man who takes time to know his clients in an effort to exceed their expectations. I highly recommend the Call Center Group and Jeff Brown as a solid recruiting option!!!” 

Dennis Morgan

Director - Contact Center Management and Outsourcing, American Express Business Travel Customer.
12 + year relationship

“Jeffrey Brown exhibits a professionalism and integrity that is matched only by the caring that he displays for his clients. Over the years of our association, I have witnessed Jeff provide stellar service to countless referrals, each of whom came away from the experience with only positive comments to make about Jeff. Jeff is the first to go the extra mile in providing service to his clients, and I recommend him without reservation.” 

Michael Cain, PHR

VP of Human Resources at Fifth Third Bank
7 + year relationship

Top qualities: Great Results, Expert, High Integrity

“Jeff Brown is an industry expert. His knowledge of the Call Center industry is second to none. I highly endorse Jeff to anyone that needs advice, consultation or recruiting services within this industry. He is permanently in my rolodex!” April 14, 2008

Antonio Maia

Head of Latin American Operations for DHL
7+ year relationship

Top qualities: Great Results, Personable, Expert

“Jeff Brown is a talented recruiter and an expert within the Contact Center industry. He frequently provides guidance and support when we are in need to replace key Customer Experience positions. Part of Jeff's success comes from his ability to keep strong networking, which in a way is a consequence from the excellent results he is able to bring.”

Mark McKercher

Manager, Consumer Support, PayPal (business partner)

“Although I have only worked with Jeff and his team for a short time; I can say with confidence he is the strongest management recruiter I have ever worked with during a job search. Jeff has shown amazing results while keeping the best interests of his client(s) and me at the forefront of his decision making process. I look forward to working with Jeff and The Call Center Group into the future as a candidate and hiring manager.”

Lance Gruner

Vice President, American Express (business partner)

“In the sea of recruiters, Jeff rises to the top! He is a dedicated, connected and talented individual who sincerely cares for both his client and candidate. It is a top priority for him to make sure there is a perfect fit for both sides. He has a great skill for totally understanding a need and filling that expectation.”

Vince Romao

(client) Top Call Center Consultant and currently with Terminix as Six Sigma Expert

Top qualities: Personable, Expert, High Integrity

“I have know and worked with Jeff for fourteen years. He has assisted me both in finding a call center director position for myself along with finding outstanding talent for me and for the companies where I have worked. Recently, one of our call center directors asked if I could recommend a call center recruiter for a new position he needed filled. I recommended Jeff, and within 6-8 weeks, Jeff and his team found an outstanding candidate. Jeff now is looking for two other replacement candidates for other positions for the same director and I have referred Jeff to another business colleague. If you have a call center staffing need from front line management to the executive ranks, Jeff Brown is someone you need to contact.”

George Medley

(client) – Recruiting Manager at Fifth Third Bank
5+ year relationship

Top qualities: Good Value, On Time, High Integrity

“Jeffrey is incredibly organized, extremely knowledgeable, and great to work with. He knows what it takes to get the job done and was a valued partner. He focuses on doing the right thing and uses his vast network to make connections and make things happen. It was a pleasure working with Jeffrey on several Executive searches. I would recommend Jeffrey's organization to anyone.”

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