My career trajectory was positively and profoundly affected by my experience working with Jeff Brown and The Call Center Group. I first worked with Jeff and his team in 2006 when they reached out to me about a Director position they'd been retained to fill. They were true champions of their client, but were equally strong advocates of the candidate. The Call Center Group was available whenever I had questions and made sure to keep me informed throughout the process. In the end, I was hired into the Director role and, within 3 years of starting, I'd been promoted twice, had the opportunity to work on an oversees assignment, and formed relationships with my new colleagues that are still going strong today. The Call Center Group's genuine commitment to the quality and long-term fitness of the candidate-employer relationship is a differentiator.

“I have had the good fortune of partnering with the Call Center Group on two searches. Jeff, Valerie and team were successful in finding great fits for me in both cases. They are meticulous in their due diligence about the perspective employers they work with and are especially well versed in the company’s culture, recent performance and what the organization you are considering values most.”

“In both my search scenarios, I was employed at the time and Jeff was sensitive to working with my schedule and could always be counted on to be discreet.”

"I would highly recommend the Call Center Group if you are looking for a true partner to help you find the ideal job fit!”

“I have been working with Jeff & Valerie and their staff at The Call Center Group for many years. Not only was I a candidate at one time, but the relationships I made with the team turned into opportunities to work with them as a client. Valerie and Jeff are responsive, professional and take the time to get to really know their clients and candidates. I look forward to continuing working with The Call Center Group.”

“I’ve enjoyed a partnership with The Call Center Group for over 15 years. Jeff and Valerie have helped find perfect fits for me on my career journey on two separate occasions. They take their time to get to know you as an individual, what you and your families’ desires are, and pair you up with top-notch companies. I have always appreciated how thorough the vetting process is that Jeff and Valerie conduct when looking for the right place for me. I have full confidence in their recommendations because of the history of success I have had working with them.” “As a leader, I’ve also looked to Jeff and Valerie to help me add team members when I needed experts in the contact center. The candidates they have produced have been excellent contributors to the business, thought leaders in their areas of contact center disciplines, and perfect fits culturally. The Call Center Group is my go-to for sourcing contact center leaders.”

"I have used the Call Center Group on numerous occasions to find top quality candidates. Each candidate was presented to us with comprehensive information including resume, letters of reference and thorough answers to questions we posed. Their process made hiring the right employee easy and seamless! I would recommend them without hesitation."

"When I find something that works, I stick with it. This is why I have been a customer of The Call Center Group for 20+ years. I believe that Jeff Brown and team differentiate themselves from others in the business in the following ways:"

✔ Expertise: They know as much (or more) about call centers than most call center professionals. It's not unusual for this team to delve into operating philosophies around Occupancy Rates, Schedule Adherence and Compliance, and Shrinkage %. They know their stuff.

✔ Diligence: They thoroughly understand my business needs before they begin searches; invariably, candidates are well matched when they are presented. They save me time and money. My ROI is always positive.

✔ Network: The Call Center Group is highly respected for their reach in the call center world. This is both in the number of industries served and the network of potential candidates. I have not experienced any other firm with the network breadth of The Call Center Group.

"All of the above contribute to truly great customer experience in call center searches. These folks are the best!"

"I have worked with Jeff & Val and their team several times over the last ten years. I can say with confidence Jeff is the strongest management recruiter I have ever worked with during a job search. He has shown amazing results while keeping the best interests of his client(s) and me at the forefront of his decision making process. I look forward to working with Jeff and The Call Center Group into the future."

"Jeffrey Brown exhibits a professionalism and integrity that is matched only by the caring that he displays for his clients. Over the years of our association, I have witnessed Jeff provide stellar service to countless referrals, each of whom came away from the experience with only positive comments to make about Jeff. Jeff is the first to go the extra mile in providing service to his clients, and I recommend him without reservation."

"I have known and worked with The Call Center Group on several recruiting assignments over the past 20 years. In every engagement they have far exceeded my expectations in terms of finding “TOP TIER” talent! Jeff is well connected in the Contact Center industry and is willing and able to leverage his connections to identify and present the best call center talent. Val is the genius behind the scenes who can find a needle in a haystack. Together, they have consistently presented me with amazing results which they guarantee, by the way! If you are seeking Top Tier talent, I highly recommend the Call Center Group for your Call Center Leadership recruiting needs!"

Top qualities: Great Results, Expert, High Integrity

"Contacts, contacts, contacts. Jeff has an incredible network of highly competent managers and executives. I liked Jeff's technique and integrity so much when he attempted to recruit me, that I turned the tables on him and hired him to recruit a number of executive positions for me in three different companies. He really listens to feedback on candidates and therefore delivers exactly what I needed."

Top qualities: Great Results, Expert, High Integrity

"Jeff is an extraordinary person who has incredible insights to individuals. He listens to needs and responds appropriately. He has been able to find outstanding candidates for many positions for me for well over a decade. That performance proves that Jeff performs high quality placements with an eye toward long term relationships and mutual success. I highly recommend the Call Center Group and Jeff Brown specifically."