Our Services

The Call Center Group Specializes in the Recruitment of Top Caliber Talent for CRM (Customer Relationship Management). We provide the Key Leadership for B2B (Business-to-Business) and B2C (Business-to-Consumer) Call Centers in Inbound, Outbound and Blended Environments.

We offer both Contingency and Retained Search Options, depending upon your needs and the scope of the position or positions.

Our Recruiting Focuses on the following Call Center Positions

Call Center Operations Management

  • Directors
  • Managers
  • Site Leaders & Supervisors
  • CRM Managers
  • Capacity Planning/Workforce Managers
  • Project Managers
  • Program Managers

Call Center Executives

  • Multi-Site Directors
  • Vice Presidents
  • Presidents, General Managers, COO’s and CEO’s

Key Support Managers and Executives

  • Human Resources
  • Training
  • Quality Assurance
  • Operations
  • Client Services
  • Analytics

Sales and Marketing

  • Managers and Executives
  • Inside and Telesales Managers
  • Client Relationship Managers
  • Business Development Executives and Managers

The Industries that we Serve Include

  • Medical/Pharmaceutical
  • Travel & Reservation (Airline/Car Rental/Hotel & Resort)
  • Telecommunications
  • Consumer Technology
  • Banking, Finance & Insurance
  • Education
  • E-Commerce
  • Warehousing & Distribution
  • Delivery & Logistics
  • Security
  • Fundraising
  • Office Supplies & Equipment
  • Third-Party (BPO)

Countries & Regions Serviced

  • United States
  • Canada
  • Mexico
  • Central & South America
  • United Kingdom
  • Ireland
  • India
  • France
  • Philippines
  • Hong Kong

We are your ... "Call Center Human Resource Problem Solvers"