Our client, a Growing, Highly Successful & Respected organization in their industry is seeking an experienced CALL CENTER WORKFORCE MANAGER to help take their company to the next level in Chicago, IL. We are seeking an experienced Workforce Professional with solid skills who can optimize Customer Experience and workforce through Forecasting, Scheduling and Real-Time plus handling the Analytics and Reporting functions. We need a person who is comfortable in being a hands-on and engaged subject matter expert for WFM within the company and who can interface with leaders and staff in all parts of the business.
Must have at least 3+ years of experience in managing the Workforce Management function in a Call Center Operations & Customer Service environment, to include forecasting, scheduling and real-time plus handling analytics and reporting functions. Will also have strong analytical, strategic and tactical skills; solid problem solving skills; excellent organizational skills and must be detail oriented and a critical thinker. Will have advanced MS Excel expertise. Will have at a Bachelor’s Degree or equivalent work experience.
COMPENSATION: Base Salary up to $125K Based on Experience Plus Bonus Potential and Relocation Assistance on a case by case basis