Job Openings

The Call Center Group has the following opportunities available:

CALL CENTER BPO VENDOR/PARTNER MANAGER - AUSTIN, TX

Up & coming and growing Industry Leading Call Center client has an immediate opening for a CALL CENTER BPO VENDOR/PARTNER MANAGER in Austin, TX.  This role will fill a need within the operating business unit in the company as a Partner Manager Specialist working with associates to help manage performance and day-to-day delivery by service teams for outsourced solutions to customers..   This is a Vendor Manager role over a few call centers in multiple locations both in the US and abroad.  Ideal candidate will have experience helping to manage remote teams to ensure continuous and effective services are provided within budget and in accordance with contract requirements and SLA’s.  The role requires that management of BPO’s and establishing service levels and metrics and managing the managers at each location with some travel.
 
Must have at least 5+ years of Call Center BPO management experience developing and managing relationships.  Will provide daily care to global team, including check-ins, monitoring of sales and service performance, reviewing content of email support responses, and escalation and problem resolution.  Will have strong administrative and organizational skills; excellent communications skills; proven ability to coach for development and teach coaching skills; proven ability to develop and motivate staff; be flexible and adaptable to change; excellent problem solving, and team building skills; and strong analytical skills including the ability to analyze data/reports.  Any experience with the Sandler Sales Process, SalesForce or similar processes is preferred and a huge plus!  Some travel may be required.  A Bachelor’s Degree is preferred.  
 
COMPENSATION:  Up to $100K Base Commensurate with experience Plus Bonus Potential  
 
Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.
 

CALL CENTER SALES MANAGER - TORONTO

Solid & growing organization has an immediate opening for an experienced CALL CENTER SALES MANAGER located in Toronto, ON. Individual will be responsible for a team of up to 20 individuals and the center will be growing considerably in the near future. This is a newly created job for a person who can manage the existing team and who can develop scalable processes, procedures, training, etc. to support the growth. Candidates must come from a call center background where leading both Inbound and Outbound Telesales has been a part of their role with a soft sell approach. Individual will have previous Sales, Telesales and Customer Service Management Experience. Will also maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans.  Must also have a solid background in Call Center Metrics, KPI’s, Analytics and Reporting.  This is a start-up atmosphere that does not yet have the structure that will be needed in the future, so we are looking for candidates who have sufficient years in the call center arena to be the person to create the right structure for the call center aspect of their business and really mentor millennials to become call center experts.  The candidate will also be involved in the growth and hiring of new call center reps.  High energy and a passion for the work is key to setting the pace for the call center.

Requirements:

·         Experience in managing an Inbound & Outbound Telesales Call Center.

·         An employee centric leadership style.

·         Focus on customer service and quality in a sales environment.

·         Solid background in metrics and process improvement.

·         Basic knowledge of call center technology & telephony.

·         Healthcare industry background is preferred but not required; just solid telesales leadership experience.

·         A Bachelor’s Degree is preferred but not required if the work experience is solid.

·         LOCAL CANDIDATES ARE ENCOURAGED TO APPLY

COMPENSATION:Up to $70K Base Based on Experience Plus Benefits

Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

TRAINING MANAGER - HR GENERALIST - CALL CENTER - LOUISIANA

40-year old and Highly Successful client is seeking an experienced TRAINING MANAGER – HR GENERALIST -  CALL CENTER  to help take the Training and Development function to the next level.  The position is located three hours from Houston with paid relocation by the company.  This is a newly created position and we are seeking a candidate who has experience as a Training & Development expert with some HR Generalist  background in Training & Development, Recruiting and especially in Implementing a Talent Management System and/or Learning Management System. This role will function at a strategic level in formulating what training & development should look like in the future and make it scalable to support continuous growth.  Individual in this role will plan, conduct, coordinate and implement comprehensive training & development for all staff including new and existing agents.  Must have the ability to map out and execute training plans, assess training needs, organize, develop and source training programs, develop additional training curriculum & training manuals, conduct effective induction & orientation sessions, track, evaluate and report training results.  Individual will be versatile and someone who enjoys being involved in cross-function projects involving interaction with executives from multiple parts of the business. 

Must have at least 5+ years of experience managing the Training & Development function in a Call Center environment with some HR Generalist expertise.  Must have the ability to work with complex information; excellent communication skills – both written & verbal; solid planning & organizational skills; strong interpersonal skills. Must have the ability to motivate, teach & inspire. Excellent presentation skills and good computer & database skills.  Candidate will also have experience with Contact Center Telephony (from a training standpoint), preferably Avaya; experience with Salesforce, Netsuite or other cloud CRM; experience with Oracle; experience with Contact Center Quality Assurance & Training and any prior use of Learning Management Systems platforms.  Any prior experience in a HR Generalist role would be helpful but not required.  Will have at least a Bachelor’s Degree.

COMPENSATION:             Salary $70K-$80K Base - Commensurate with background and experience with paid relocation assistance 

Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.

SENIOR SUPERVISOR OR JUNIOR MANAGER - IA

We have an Industry Leading Call Center client that is in need of a Senior Supervisor or Junior Manager to take over leadership of a 70-seat call center located about two hours from Omaha and just over an hour from Sioux City, IA. Great career growth opportunity with a solid and growing BPO. If you have 4-5 years of call center supervisory experience and want the opportunity to take over the general management of a center and enjoy smaller city living, this could be the job for you. This company has multiple centers around the country that are larger in size, so this could be the first step on a solid, long-term career.

Must have at least 5+ years of Call Center Supervisory experience.  Will have strong administrative and organizational skills; excellent communications skills; proven ability to coach for development and teach coaching skills; proven ability to develop and motivate staff; be flexible and adaptable to change; significant hands on experience with computer technology which includes being highly proficient in Excel and Microsoft Word products; excellent problem solving, and team building skills; and strong analytical skills including the ability to analyze data/reports.  Some travel may be required.  A Bachelor’s Degree is preferred. 

COMPENSATION:  $50K-$60K Base Plus Monthly Bonus & some assistance with relo costs               

Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.

CALL CENTER SENIOR SALES SUPERVISOR - CULVER CITY, CA

Growing and expanding company has an immediate need for an experienced CALL CENTER SENIOR SALES SUPERVISOR in the Culver City area.  The ideal candidate will be someone who has managed a sales oriented call center who understands how to manage people in a soft-sell environment as well as engages business development partners in growth of the call center operations and ensures continuous improvement in related operations.  Will be a hands-on and visible leader in the call center and someone who can personally take a difficult or escalated call on the floor and use it as a training opportunity for the reps.  Candidate will have outstanding managerial & leadership skills and will have the ability to motivate, mentor and coach employees.  Establishes and implements performance & service standards. Develops and implements policies and procedures on systems and the flow of information.  Prospect will guarantee that every customer receives the highest level of quality customer service. 

Ideal candidate will have 3+ years of experience in a Call Center Sales supervisory or management capacity.  Any prior experience in a Healthcare environment is a plus.  Will be a strong team player, a strategic thinker and must be a high energy individual with an enthusiasm for “second to none” customer service.  Must also have an understanding of call center operations and metrics, and how to use those metrics to both manage performance and continuously identify opportunities for continuous improvement.  Will have the ability to communicate at all levels and with varying personalities with a focus on customer satisfaction.  A Bachelor’s Degree is preferred.  LOCAL CANDIDATES ONLY! 

COMPENSATION:  $50K - $70K Base ++

Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.

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