Nationally recognized and expanding organization in the outsourcing arena has several Call Center Management & Recruiter openings in their Western part of Illinois Call Centers:
CALL CENTER TRAINING MANAGER
Nationally recognized and expanding organization in the outsourcing arena has an immediate opening for a TRAINING MANAGER for their Western Illinois Call Center location. Individual in this role will plan, conduct, coordinate and implement comprehensive training for all staff including new and existing agents. Must have the ability to map out and execute training plans, assess training needs, organize, develop and source training programs, develop & update technical instructional delivery, training curriculum & training manuals, track, evaluate and report training results, will have the ability to develop alternative training methods as well as partner with Recruiting & Operations to ensure consistent process and keep attrition in line with company targets.
Must have at least 5+ years of training experience and 3+ years of expertise in managing other trainers all within a Call Center environment. Must have the ability to work with complex & technical information; excellent communication skills – both written & verbal; solid planning & organizational skills; strong interpersonal skills; must have the ability to motivate, teach & inspire; excellent presentation skills and proficiency with Microsoft Office Suite. Any Certifications in Adult Learning are preferred along with any degree in Instructional Design, Adult Learning or Training. LOCAL CANDIDATE ARE ENCOURAGED TO APPLY!
COMPENSATION: $60K - $64K Base Plus Bonus Potential & Some Relo Assistance
PROGRAM MANAGER – CALL CENTER
Individual will be responsible for overseeing a 24x7x365 Inbound Program supporting customers of a top cable, telecommunications & wireless providers. Will be over 5-10 supervisors and staff to develop agents to deliver best in class service and results for our client as well as ensure that internal performance and profit & loss goals are met or exceeded. With have proven experience in the area of metrics, a strong understanding of P&L, Inbound Call Center Program Management experience and a minimum of 3+ years of Inbound Call Center, Third-Party experience. Must had solid analytical, quantitative & organizational skills, proficiency with call center technology, excellent time management skills and the ability to work in a fast paced, every changing environment. Must have a least a Bachelor’s Degree.
COMPENSATION: $45K - $55K Base Plus + Bonus Potential & Some Relo Assistance
CALL CENTER SUPERVISORS
Ideal candidate with have 3-5 years of experience in of Call Center supervisory experience that can lead people in a fast paced environment with Third-Party experience providing coaching and developing that leads to measured performance improvement and increased client satisfaction. Will have excellent communication skills, ability to motivate & teach, strong analytical & organization skills, solid interpersonal skills, high energy level, solid work ethic, outstanding quality customer service experience and knowledge of call center technology is preferred. LOCAL CANDIDATES ARE ENCOURAGED TO APPLY!
COMPENSATION: $30K - $35k Base Plus Bonus & Some Relo Assistance
Seeking Recruiters to recruit exceptional talent Call Center talent in a fast-paced environment – sourcing, recruiting, interviewing and onboarding talent to meet hiring objectives and promote career opportunities. Will have 2-5 years of experience in of Call Center recruitment experience with excellent communication skills, strong analytical & organization skills, solid interpersonal skills, high energy level, solid work ethic and excellent computer skills including Microsoft Office and Excel. LOCAL CANDIDATES ARE ENCOURED TO APPLY!
COMPENSATION: Up to $36K Base Plus Benefits
Qualified & Interested applicants email your resume in a Word attachment to: