Job Openings

The Call Center Group has the following opportunities available:

CALL CENTER SALES DIRECTOR - B2C -DETROIT

We are seeking an experienced and proven CALL CENTER SALES DIRECTOR – B2C  for an established & thriving organization in Detroit, MI.   The Call Center Sales Director is responsible for meeting lead forecasts with high quality leads to the sales organization via various inbound and outbound call activities.  Responsibilities include the day-to-day management of the call center team which handles all inbound/outbound calls/contacts related activities.  Other duties include Workforce Management, Dialer Management, Quality Assurance and effective agent training.  The candidate must have experience managing associates and teams in high-volume call center environments. 

Ideal prospect will have at least 7+ years of Call Center Management experience within an Outbound Sales & Marketing environment with a focus on lead generation and appointment scheduling in a B2C setting.    Candidate will have the ability to teach people to be proactive in calling leads and not just waiting for the phone to ring.  Must be a strategic, analytical, tactical and critical thinker; will have successful and proven experience in sales management and possess strong leadership skills.  Must be a good sales trainer & motivator; have expertise in working with a dialer and have experience scheduling staff.  Will also have the ability to build relationships and work in a team environment and possess excellent interpersonal & communication skills.  Will have at least a Bachelor’s Degree or have the relative experience.  LOCAL CANDIDATES ENCOURAGED TO APPLY!

COMPENSATION:  $90K - $120K Base Plus Bonus Potential & Some Relo Assistance on a Case by Case Basis

Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.

CALL CENTER DIRECTOR - NATIONAL - VIRTUAL

Our client is a well-established and successful company in the Healthcare field. They are growing rapidly and have created a new position for a Director over their ‘Virtual’ (work-at-home) Call Center staff.

This position has the following requirements:

  • Experience working in a healthcare or health insurance environment.
  • Successful background in managing Outbound & Inbound Sales in a Business-to-Consumer call center environment.
  • Experience in managing a work-at-home call center staff.
  • A focus on all aspects of employee engagement including the hiring, training, mentoring and leadership of staff.
  • Experience in a soft-touch, white glove sales culture.
  • A strategic thinker but one who loves a hands-on role.
  • Experience in managing call center sales staff that has dealt with ‘conversions’ or up-sale or cross-sales.

COMPENSATION:  $100K-$145K Base Plus Bonus and possible Stock Options.  

LOCATION:  Since the call center staff is all WAH and spread across the country, the new Director position can be based anywhere, so no relocation is required.

Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

CALL CENTER WORKFORCE MANAGER - CHICAGO

Our client, a  Growing, Highly Successful & Respected organization in their industry is seeking an experienced CALL CENTER WORKFORCE MANAGER  to help take their company to the next level in  Chicago, IL.  We are seeking an experienced Workforce Professional with solid skills who can optimize  Customer Experience and workforce through Forecasting, Scheduling and Real-Time plus handling the Analytics and Reporting functions. We need a person who is comfortable in being a hands-on and engaged subject matter expert for WFM within the company and who can interface with leaders and staff in all parts of the business. 

Must have at least 3+ years of experience in managing the Workforce Management function in a Call Center Operations & Customer Service environment, to include forecasting, scheduling and real-time plus handling analytics and reporting functions.  Will also have strong analytical, strategic and tactical skills; solid problem solving skills; excellent organizational skills and must be detail oriented and a critical thinker. Will have advanced MS Excel expertise.  Will have at a Bachelor’s Degree or equivalent work experience.   

COMPENSATION:   Base Salary up to $125K Based on Experience Plus Bonus Potential and  Relocation Assistance on a case by case basis

Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

NATIONAL CALL CENTER DIRECTOR - PHOENIX

Well established, thriving and industry leader has an immediate opening for an experienced and proven NATIONAL CALL CENTER DIRECTOR  to be located in Phoenix, AZ.  We are seeking an experienced  Call Center Sales Leader who can play a major role in the startup of the Phoenix site. Everything from helping to select and deploy the right technology to establishing the Strategy, Policies, Processes, Methods, KPI’s, Hiring and Training, Compensation and overseeing the WFM / Scheduling plan, Updating the Incentive Plans for the Reps., etc..  We need someone who has had startup experience and who has worked in a multi-channel B2C environment where customers can interact with the company via Voice, Chat, E-mail and Social Media. The main function of the call center will be Appointment Scheduling and follow up with prospective customers that come thru the website and online advertising.  

Will have at least 8+ years of Call Center Management experience within a Sales & Marketing environment with a focus on a new startup and lead generation and appointment scheduling in a B2C environment.  Must be a strategic, analytical, tactical and critical thinker; will have successful and proven experience in Sales & Direct Marketing; must have strong startup experience, inclusive of call center operations, technology selection, WFM, processes, procedures, policies, hiring & training etc…  Will also have the ability to build relationships and work in a team environment; and possess excellent interpersonal & communication skills.  Will have at least a Bachelor’s Degree or relative experience.  LOCAL CANDIDATES ENCOURAGED TO APPLY!

COMPENSATION:  $120K - $140K Base Plus Bonus Potential & Some Relo Assistance on a Case by Case Basis

Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.

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