Job Openings

The Call Center Group has the following opportunities available:

BPO SITE DIRECTOR - MIAMI, FL

We have an outstanding opening for an experienced SITE DIRECTOR  to be located in the Miami, FL area.  Individual will be responsible for the Strategic Planning and Execution of all Call Center Operations.

REQUIREMENTS:

  • Requires BPO experience in multi-client, multi-service environment with exposure to e-Commerce/Online Retail or similar background.
  • Several years of experience in managing a staff of at least 250 with a focus on Employee Development & Mentoring of Program Managers, Ops Managers, Supervisors and Staff.
  • Management & leadership of processes for continuous improvement of customer experience.
  • Tactical emphasis on customer care, quality management, workforce planning, recruiting, coaching & training.
  • Good mix of Strategic, Analytical and Tactical skills.
  • Minimum of 5+ years of Call Center - Contact Center Management Experience
  • 3+ years of experience managing a Contact Center site with budgetary responsibility
  • Bachelor’s Degree Strongly Preferred
  • LOCAL CANDIDATES ARE ENCOURAGED TO APPLY

COMPENSTATION:  $90K - $125K Base + or – Based on Experience | Bonus Potential |Some Relo Assistance on a Case by Case Basis

Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

CALL CENTER MANAGER - NOLA

Our client is seeking an experienced CALL CENTER MANAGER  to run their centralized contact center for patient services in the NOLA area.  Ideal candidate will have experience in the Medical,  Healthcare or Dental fields handling both inbound and outbound calls including managing scheduling operations in a medical environment, with an emphasis on call center/patient scheduling management, but solid Customer Service Leadership experience is the main skill set needed.  Ideal candidate should also have a good understanding of Call Center Processes and Procedures, Metrics, KPI’s, CRM Software Systems, Quality, Training and Generation of Reports.

Candidate must have Call Center experience with at least 3+ years of Management experience in a Call Center or Clinic environment preferably in a Healthcare, Medical or Dental environment.  Must be able to multi-task in a fast paced environment; must have strong analytical & customer service skills and must have excellent communication skills, strong interpersonal skills and excellent computer skills.  Will also have good customer relations experience and skills, be a hands on leader, be innovative and a positive motivator and any experience in a start-up situation is a huge plus!

LOCAL CANDIDATES ARE ENCOURAGED TO APPLY!

COMPENSATION:  $65K - $85K Base Commensurate with Experience + Incentives

Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

CALL CENTER MANAGER - PATIENT SERVICES - ND

Our client, a growing and thriving Medical Institution has an immediate opening for an experienced CALL CENTER MANAGER – PATIENT SERVICES  to run their centralized contact center for patient services in the Eastern part of North Dakota.  Ideal candidate will have experience in the Medical/Healthcare field handling both inbound and outbound calls including managing scheduling operations in a medical environment, with an emphasis on call center/ patient scheduling management, employee supervision, call flow and reports & EMR software experience.   Will also oversee the daily operations of the center, including budgeting, coding for maximum reimbursement, appropriate billing practices and accountability to stakeholders.  Will oversee hiring, training, development, performance reviews etc.., as well as ensuring compliance with all regulatory requirements to include HIPAA guidelines & regulations and will hold management staff and team members accountable for meeting goals. 

Candidate must have medical experience with at least 3+ years of Management experience in a Call Center or Clinic environment.  Must be able to multi-task in a fast paced environment; must have strong analytical & customer service skills and must have excellent communication skills, strong interpersonal skills, excellent computer skills and knowledge ofelectronic medical record (EMR) software and Microsoft Office.  Will also have good customer relations experience and skills, be a hands on leader, be innovative and a positive motivator. 

LOCAL CANDIDATES ARE ENCOURAGED TO APPLY!

COMPENSATION:  $65K - $83K Base Plus Benefits & Relo Assistance on a Case by Case Basis

Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.

CONTACT CENTER EXECUTIVE DIRECTOR - DC AREA

Nationally acclaimed organization is expanding and is in need of an EXECUTIVE DIRECTOR for their Contact Center. We are seeking a well-educated, high-energy executive who is driven to lead world-class customer service and support for this well established and growing company. You should come from an environment where you have been focused on staff development, mentoring, performance management and in maintaining and inspiring an energetic and inclusive environment. This is not a start-up but a start-up mentality is an asset as, with the growth they are experiencing, they need an executive who can establish better processes and procedures that will be scalable to support sustained growth. They are a metrics driven environment but one that highly values its people as well. You should have a mix of three key skillsets: Strategic, Analytical and Tactical and enjoy a Hands-On approach to Leadership.  LOCAL CANDIDATES ARE ENCOURAGED TO APPLY!

COMPENSATION:  $140K - $175K Base Compensation

Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.

We are your ... "Call Center Human Resource Problem Solvers"