Job Openings

The Call Center Group has the following opportunities available:

B2B INSIDE SALES SENIOR SUPERVISOR

Immediate opening for a proven and high energy B2B INSIDE SALES SENIOR SUPERVISOR  to be located in an Atlanta suburb.  Candidate will be responsible for managing all aspects of the inside sales department and lead generation process along with running one of the largest territories on the inside sales team.  They will handle majority outbound calls with some inbound calls in a B2B call center environment which covers the US, Mexico and Canada. 

Individual must have 3+ years of prior Inside Sales Management or Sales Operations experience in a B2B Call Center environment.  Best background would be a person coming from a Supply Chain or Industrial Products business where they have managed Inside Sales – Outbound Calling.  Will also have strong organization, planning and management skills; results driven approach with high energy & flexibility; positive attitude and ability to motivate staff; excellent team building & intercultural skills and must have both analytical as well as tactical skills as well as experience with dialer & tracking  CRM software technology/systems.  Will have at least a Bachelor’s Degree.  LOCAL CANDIDATES ARE ENCOURAGED TO APPLY!

COMPENSATION:   $65K - $80K Based on Experience Plus Bonus Potential

Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.

B2B OUTBOUND CALL CENTER MANAGER

We are seeking an experienced OUTBOUND CALL CENTER MANAGER – BUSINESS DEVELOPMENT  for a Growing, Solid and High Energy company to be located in the Wilmington, DE area.  Individual must have Outbound Call Center experience and must be a person with high energy that can drive results.  Experience can be from either the B2B or B2C side of the call center profession.  Will be responsible for making outbound calls (no selling), setting sales appointments for inside & outside sales force to potential B2B clients.  Prior experience as a call center Telesales Manager or Senior Supervisor is required.

Must have at least 3+ years of prior Supervisory or Manager level experience in an Outbound Call Center in a B2B or B2C environment.  Individual must have a positive personality, strong leadership skills, high energy and great motivational skills as well as knowledge of call center metrics, processes & procedures.  LOCAL CANDIDATES ARE ENCOURAGED TO APPLY!

COMPENSATION:  $50K - $55K Base + Monthly Commission/Bonus

Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.

CUSTOMER SERVICE & RESERVATIONS CALL CENTER MANAGEMENT OPENINGS - CARIBBEAN

We have a client that is a major player in the Travel & Leisure market and has Call Centers around the World including ones in the Bahamas and the Caribbean that handle Reservations and Customer Service for multiple Resort properties. We are seeking experienced CUSTOMER SERVICE/RESERVATIONS MANAGERS, E-CHAT MANAGERS and ASSISTANT MANAGERS at new call centers as well as additions to the staffs at their existing centers in a 24/7 (except Christmas) environment.  Ideal candidates will be individuals who have positive, outgoing and employee centric attitudes. Should have experience at both the tactical and strategic level with good business acumen and focus on call quality and exceeding customer expectations. Will have experience in the following areas:  Reservations, Customer Service, E-Chat, Help Desk and working with airline agents etc… They are a paperless and pen-less environment with high security standards.  Must be a visible, hands-on, roll up your sleeves type leader and be present on the Call Center floor. 

Must have at least a minimum of 5 years’ experience in a Call Center management capacity in the Travel & Reservations industry.  They require candidates who have experience in managing Customer Service & Reservations in a Call Center environment, but you do not necessarily have to be experienced in the Caribbean travel market.   Candidates will have excellent interpersonal, written and verbal communication skills; strong sales skills; be solutions oriented and highly computer literate.  These positions require relocation to the islands, but they make it well worthwhile.  In addition to competitive salaries, they also provide substantial housing allowances and provide for the employee’s car & gas and relocation expenses and many other ‘perks’ beyond what is typically provided in comparable jobs in the US.

COMPENSATION:  Mid $60K Base & Up Commensurate with + Relo + Housing & Car/Gas Allowance ++

Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

 

CALL CENTER OPENINGS - IL

Nationally recognized and expanding organization in the outsourcing arena has several Call Center Management & Recruiter openings in their Western part of Illinois Call Centers:

CALL CENTER TRAINING MANAGER

Nationally recognized and expanding organization in the outsourcing arena has an immediate opening for a TRAINING MANAGER for their Western Illinois Call Center location. Individual in this role will plan, conduct, coordinate and implement comprehensive training for all staff including new and existing agents.  Must have the ability to map out and execute training plans, assess training needs, organize, develop and source training programs, develop & update technical instructional delivery, training curriculum & training manuals, track, evaluate and report training results, will have the ability to develop alternative training methods as well as partner with Recruiting & Operations to ensure consistent process and keep attrition in line with company targets.

Must have at least 5+ years of training experience and 3+ years of expertise in managing other trainers all within a Call Center environment.  Must have the ability to work with complex & technical information; excellent communication skills – both written & verbal; solid planning & organizational skills; strong interpersonal skills; must have the ability to motivate, teach & inspire; excellent presentation skills and proficiency with Microsoft Office Suite.  Any Certifications in Adult Learning are preferred along with any degree in Instructional Design, Adult Learning or Training.  LOCAL CANDIDATE ARE ENCOURAGED TO APPLY!

COMPENSATION:  $60K - $64K Base Plus Bonus Potential & Some Relo Assistance

 

PROGRAM MANAGER – CALL CENTER

Individual will be responsible for overseeing a 24x7x365 Inbound Program supporting customers of a top cable, telecommunications & wireless providers.  Will be over 5-10 supervisors and staff to develop agents to deliver best in class service and results for our client as well as ensure that internal performance and profit & loss goals are met or exceeded.  With have proven experience in the area of metrics, a strong understanding of P&L, Inbound Call Center Program Management experience and a minimum of 3+ years of Inbound Call Center, Third-Party experience.  Must had solid analytical, quantitative & organizational skills, proficiency with call center technology, excellent time management skills and the ability to work in a fast paced, every changing environment.  Must have a least a Bachelor’s Degree.

COMPENSATION:  $45K - $55K Base Plus + Bonus Potential & Some Relo Assistance

 

CALL CENTER SUPERVISORS

Ideal candidate with have 3-5 years of experience in of Call Center supervisory experience that can lead people in a fast paced environment with Third-Party experience providing coaching and developing that leads to measured performance improvement and increased client satisfaction.  Will have excellent communication skills, ability to motivate & teach, strong analytical & organization skills, solid interpersonal skills, high energy level, solid work ethic, outstanding quality customer service experience and knowledge of call center technology is preferred.  LOCAL CANDIDATES ARE ENCOURAGED TO APPLY!

COMPENSATION:  $30K - $35k Base Plus Bonus & Some Relo Assistance

 

RECRUITERS

Seeking Recruiters to recruit exceptional talent Call Center talent in a fast-paced environment – sourcing, recruiting, interviewing and onboarding talent to meet hiring objectives and promote career opportunities.  Will have 2-5 years of experience in of Call Center recruitment experience with excellent communication skills, strong analytical & organization skills, solid interpersonal skills, high energy level, solid work ethic and excellent computer skills including Microsoft Office and Excel.  LOCAL CANDIDATES ARE ENCOURED TO APPLY!

COMPENSATION:  Up to $36K Base Plus Benefits

 

 

Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

MULTI-SITE CALL CENTER DIRECTOR - IL

Growing and thriving organization has an immediate need for a MULTI-SITE DIRECTOR for their call centers in the western part of Illinois.  We are seeking an Experienced Director who has run a Third-Party call center in the past. Must be a hands-on leader, experienced with full site management and P&L who is comfortable being the highest ranking person at the location. The Site Director position requires an enthusiastic, results-driven individual who is an expert at flawlessly executing and quickly bringing resolution to issues. The Site Director, who reports directly to the CEO, will have a demonstrated track record of strong leadership and the ability to influence others to get work done.  This position has full accountability for the profit & loss for assigned programs and serves as the client interface while managing day-to-day operations of assigned program(s) by delegating to program managers and supervisors. This position is accountable for meeting and surpassing both client and company driven performance & quality metrics on a daily basis.  This experienced full site manager will have proven skill sets in the areas of analytics and KPI’s and the ability to manage a positive employee-centric environment to keep a stable workforce with minimum attrition. In addition, the successful candidate will be able to manage multiple, simultaneous projects, have solid computer skills, including use of call center technology and telephony, exposure to Avaya and Cisco systems, workforce management tools, Internet, e-mail and Microsoft Office. Demonstrated strong ability to analyze processes, enact change and think operationally and strategically to achieve business goals. Demonstrated ability to manage large groups of people (several hundred minimum) in a site or multi-site environment and to successfully manage excellent customer relationships.

Must have at least 5+ years of prior Call Center Management Experience dealing with multi-sites handling inbound and outbound calls of at least several hundred individuals.  Experience in the Telecommunications industry is huge plus but not required. This experienced full site director will have proven skill sets in the areas of analytics and KPI’s and the ability to manage a positive employee-centric environment to keep a stable workforce with minimum attrition. In addition, the successful candidate will be able to manage multiple, simultaneous projects, have solid computer skills, including use of call center technology and telephony, exposure to Avaya and Cisco systems, workforce management tools, Internet, e-mail and Microsoft Office. Demonstrated strong ability to analyze processes, enact change and think operationally and strategically to achieve business goals. Demonstrated ability to manage large groups of people (several hundred minimum) in a site or multi-site environment and to successfully manage excellent customer relationships.  Must have at least a Bachelor’s degree.

COMPENSATION:  Up to $100K Base Plus Bonus Potential & Some Relo Assistance on a Case by Case Basis

Qualified & Interested applicants email your resume in a Word attachment to: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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