The Call Center Group has the following opportunities available:
40-year old and Highly Successful client is seeking an experienced TRAINING MANAGER – HR GENERALIST - CALL CENTER to help take the Training and Development function to the next level. The position is located three hours from Houston with paid relocation by the company. This is a newly created position and we are seeking a candidate who has experience as a Training & Development expert with some HR Generalist background in Training & Development, Recruiting and especially in Implementing a Talent Management System and/or Learning Management System. This role will function at a strategic level in formulating what training & development should look like in the future and make it scalable to support continuous growth. Individual in this role will plan, conduct, coordinate and implement comprehensive training & development for all staff including new and existing agents. Must have the ability to map out and execute training plans, assess training needs, organize, develop and source training programs, develop additional training curriculum & training manuals, conduct effective induction & orientation sessions, track, evaluate and report training results. Individual will be versatile and someone who enjoys being involved in cross-function projects involving interaction with executives from multiple parts of the business.
Must have at least 5+ years of experience managing the Training & Development function in a Call Center environment with some HR Generalist expertise. Must have the ability to work with complex information; excellent communication skills – both written & verbal; solid planning & organizational skills; strong interpersonal skills. Must have the ability to motivate, teach & inspire. Excellent presentation skills and good computer & database skills. Candidate will also have experience with Contact Center Telephony (from a training standpoint), preferably Avaya; experience with Salesforce, Netsuite or other cloud CRM; experience with Oracle; experience with Contact Center Quality Assurance & Training and any prior use of Learning Management Systems platforms. Any prior experience in a HR Generalist role would be helpful but not required. Will have at least a Bachelor’s Degree.
COMPENSATION: Salary $70K-$80K Base - Commensurate with background and experience with paid relocation assistance