We have an outstanding opening for an experienced SITE DIRECTOR to be located in the Miami, FL area. Individual will be responsible for the Strategic Planning and Execution of all Call Center Operations.
- Requires BPO experience in multi-client, multi-service environment with exposure to e-Commerce/Online Retail or similar background.
- Several years of experience in managing a staff of at least 250 with a focus on Employee Development & Mentoring of Program Managers, Ops Managers, Supervisors and Staff.
- Management & leadership of processes for continuous improvement of customer experience.
- Tactical emphasis on customer care, quality management, workforce planning, recruiting, coaching & training.
- Good mix of Strategic, Analytical and Tactical skills.
- Minimum of 5+ years of Call Center - Contact Center Management Experience
- 3+ years of experience managing a Contact Center site with budgetary responsibility
- Bachelor’s Degree Strongly Preferred
- LOCAL CANDIDATES ARE ENCOURAGED TO APPLY
COMPENSTATION: $90K - $125K Base + or – Based on Experience | Bonus Potential |Some Relo Assistance on a Case by Case Basis